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Customer Complaints 2 Customer Complaints. File a Complaint. Complaint Type: They called me at 5: I told them I made the appt for 6PM They apologized for the miscommunication on their part and could not assist me.
They offered to have a male staff member massage me but I told them from the original call I am uncomfortable with a male massage therapist. They hung up on me. I made plans to have this massage done and planned around important things I needed to get rreviews for my day.
Now my day is ruined because of the employees mistake which they could not resolve. They told me that I was the girl's last patient for the day and they would shorten my massage because she wanted to leave on time.
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I want a free one hour massage to accommodate their mistake. Massage Envy Response.
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At this time of our discussion, I offered to get the customer in at another time with a male therapist, or another day with the therapist of his choice at no charge for our mistake. He declined both, said some nasty comments to me and hung up.Massage Spas In Allentown Pa
I did try to apologize for our mistake and make another appointment at another time while he was on the phone. Customer Response.
Thank you for responding in a timely manner. During our conversation I do not recall ever being offered a complimentary massage. If that was offered I would not be filing this complaint asking for compensation due to your staff member's error.
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I would be happy to accept a one hour complimentary massage to any of your Massage Envy locations. Thank you. Read 1 More Complaints.
Customer Reviews 0 Customer Reviews. Leave a Review. Business Categories Massage Therapist.